Privacy Policy

9. Mobile app data, permissions and AI

MKS IELTS app and student accounts

MKS Education provides the MKS IELTS app and the learning service at https://ielts.mksprep.com. The app is free to download. Lessons, practice tests and results require a student account supplied by MKS for enrolled students. The app does not offer self-service account registration or an in-app course checkout.

When you use the service, we process your Student ID, account/session information, profile details you provide, course and test activity, answers, scores and feedback to operate your account and learning features. Optional profile fields may include your name, study destination, intended course/university, examination date and alternative study plan. Provide only information needed for your learning account.

The app stores a recent-course title and link on your device. Its embedded learning pages use normal website session cookies to keep you signed in. The current app does not request location, contacts, camera, broad photo/video-library access, storage access or an advertising identifier.

Optional IELTS counselling contact

If you request counselling through the website’s AI assistant, you can provide an optional name and your WhatsApp phone number, with consent for MKS Education to contact you about IELTS counselling. We store that request, consent, page link and relevant enquiry context to respond and manage the enquiry. Our team may contact you through WhatsApp, which has its own terms and privacy policy. This contact feature is optional; it does not create a student account. You can ask us to stop contacting you or delete the enquiry using [email protected].

Profile photos

You can select a profile image using Android’s system photo picker or image document picker. MKS IELTS receives only the image you select, rather than access to your entire photo library. When you save the profile form, the selected image is uploaded to the MKS IELTS service and associated with your account. Selecting a photo is optional. Contact us if you want previously uploaded photos deleted from server storage.

Speaking recordings and learning submissions

Speaking features request microphone permission when you choose to use recording. You can deny permission, although recording features will then be unavailable. The service uploads a recording when you finish a recording segment and uses it for transcription and practice feedback. Written answers, recordings, transcripts, results and feedback may be associated with your student account so that you can review your work.

The current LMS setting schedules uploaded Speaking recordings to expire five days after upload. Removal depends on the server’s scheduled cleanup process. This audio setting does not set the retention period for transcripts, answers, feedback, account details, profile images or backups. We retain those records as needed to provide and administer your learning account, subject to deletion requests and applicable retention obligations. Contact us for information about records associated with your account.

AI processing and service providers

Some learning features use external AI services. Depending on the feature and current configuration:

• OpenAI processes audio for transcription.
• Google Gemini processes submitted Writing answers and Speaking evidence. Speaking evaluation can send the recording itself, its transcript, test questions and relevant response details to Gemini.
• DeepSeek processes student chat questions/conversation context, dictionary requests, and selected test evidence for feedback or result review.

The service sends the content needed to perform the requested feature. These providers process data under their applicable service terms and privacy policies, and processing may occur outside Nepal. Do not put passwords or unrelated personal information in an answer or chat message. AI feedback and practice bands are estimates and do not constitute an official IELTS result.

The service also relies on website hosting and technical service providers to operate accounts and store submitted work. Network requests necessarily involve normal connection information. This notice does not claim that no information is collected simply because the app uses embedded website pages.

Your choices, account deletion and contact

See our MKS IELTS account and data deletion instructions for the request steps and data covered.

You can manage microphone permission in Android Settings, choose whether to upload a profile image, and sign out of your account. Uninstalling the app removes the installed app and its device-local data; it does not delete your MKS IELTS account or learning records from the server.

To request access, correction, deletion of selected information, or deletion of your MKS IELTS account and associated data, email [email protected] with the subject MKS IELTS account/data deletion and your Student ID. State whether you want selected records removed or the whole account deleted. Do not send your password. Our team will verify account ownership and explain any information that must be retained for an applicable legal or administrative obligation. Deleting the account ends access to its courses, submissions and results.